FAQ’s

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What is silver service taxi Melbourne?

Silver Service Taxi Melbourne is a taxi company to book your taxi for corporate, suburban and airport transfers.

What should we do if we need car with baby/booster seat?

Yes, they are available on request with charge of 15$ extra on top of the fare.

How can we book a taxi?

Call us for bookings on 03 9088 2016 or send an SMS to book on 0468 384 760. or Book Online

How to book a taxi online?

Please fill out the form details and you are all booked in.

Can I send a text message to book a taxi?

YES. You can send a text message to book a taxi on 0468 384 760

What details are required if i book through SMS?

We need your name, pickup address, drop off address, date and time. In case of Airport pickup, we need your flight number

Can I book a van/people mover?

Yes, you can. Your need to book it in advance for atleast 24 hours.

How far in advance do I need to book my taxi?

At the moment we need a minimum of 30 minutes before you want to get a taxi.

Can I change/cancel my booking?

Please let us know at least half hours in advance so we can make changes to the booking or cancel the taxi booking for you.

Are there any extra charges to book a taxi?

No, there are no extra charges to book a taxi.

Is the charge per person?

No, the charge is per taxi ride.

Can I pay in cash/credit card/cab charge?

Yes, We accept all type of credit card, cab charges and cash.

Can I get a receipt?

Yes, the drivers carry fully automatic system that print receipt in their vehicles.

I want to pay in advance?

Yes, You can pay in advance, pre-pay is available in all taxi cabs in Melbourne, you can even call us to pay before the trip starts.

Do you operate a fixed price policy?

Yes, we have both facilities upon request. If you want to pay a fix price to avoid charges while waiting in traffic.

Where do I meet my driver when I land at Melbourne airport?

All our chauffer drivers normally meet and greet & contact the clients at the airport with their name sign . All you need to do, is to look for your name.

Will I be charged extra if my flight is delayed?

No, you wont because we always keep an eye on flights. So we know what time the flight is going to land.

What if there is any date change, delay or what if i catch an earlier or later flight?

If your flight is changed or cancelled you need to update us immediately with updated information.

What if I cannot locate my driver?

You will be given a phone number to contact the driver.

What areas do you cover?

We cover all metropolitan, suburban and country side of Melbourne.

Which airports do you cover?

We cover Melbourne/Tullamarine, Essendon, Moorrabin, Avalon Airport.

I’ve lost something in one of your cabs?

You can contact us as soon as possible. Our drivers are very responsible in taking care of your lost property.